Service Title
Tenants' Handbook
Service Description
The TOH Tenants' Handbook consists of 13 sections and gives practical advice about your tenancy, living in your home and guidance on rents and service charges. You can download individual sections from the Handbook from this website, or if you would like a copy sending to you, please
email us.
The TOH Tenants' Handbook consists of:
Cover and Contact Us Section
Contents Section
Section 1 - General Information
Section 2 - Moving In
Section 3 - Rents, Service Charges, Benefits and other bills
Section 4 - Your Tenancy
Section 5 - You and Your Neighbours
Section 6 - Repairs and Maintenance
Section 7 - Our Service Promises
Section 8 - Your Voice (guide to resident involvement)
Section 9 - Getting it Right (guide to complaints, compliments and suggestions)
Section 10 - Your guide to Data Protection
Section 11 - Safety and Energy Efficiency
Section 12 - Moving Home
Section 13 - Residents' Guide to Sheltered Housing
Letter Group
T