The Complete A-Z
This section gives information on the services we offer and explanations of the terms used in housing to give you a better understanding about what we do. If you would like more information on any of the topics listed, please email us or telephone us.
Shortcut list:
This is the term used by registered social landlords to describe the process of letting their empty....
An Acceptable Behaviour Contract, also known simply as an ABC, is a written agreement between t....
Anti-social behaviour, or ASB for short, is a term used to describe a variety of selfish and un....
Assignment is a term used to describe an agreement between a landlord and tenant that a friend ....
Our aim is to ensure that all our customers have equal access to information produced by Three ....
An Abandoned Property is where a tenant(s) has left their property without officially ending th....
Best Value is a process by which continuous improvement in services is demonstrated. Organisations ....
If you have received a good service from us and would like to tell us about it, you can either drop....
We pride ourself on delivering a high quality and effective service to you at all times. However, ....
Three Oaks Homes wants its tenants to be able to live in their homes for as long as they are ab....
The Decent Homes Standard is a target set by Government for all social housing providers to mee....
An Estate Agreement is a yearly agreement negotiated between the landlord and all tenants on an....
'Getting it Right!' is the complaints, compliments and suggestions scheme which helps us to imp....
TOH provides a gas servicing service to its tenants. By law, TOH must service gas appliances it pr....
What is a Service Charge? Service Charge means an amount which is payable....
The TOH Tenants' Handbook consists of 13 sections and gives practical advice about your tenancy, li....