Resident Involvement at Three Oaks Homes
At TOH we believe that our customers are at the heart of our organisation and therefore we should be accountable to our customers for the policies we follow, the standards of service we deliver and the decisions we make.
Our Resident Involvement Strategy sets out our objectives for involving you in our work, including developing our services, policies and business.
Our Resident Involvement Impact report looks back over the last year and shares the achievements and involvement that our resident have had with us.
There are a many ways you can get involved in the running of Three Oaks Homes including:
- The Three Oaks Homes Tenants Federation (TOHTF) – Open to Tenants and Leaseholders
- Maintenance Forum
- Housing Forum
- Leaseholder Forum
- Tenants and Residents Associations
- Tenant Inspectors – Including Mystery Shopping
- Branching Out Newsletter Editorial Panel
- East Midlands Housing Group Sounding Board
- Safe as Houses Scheme Panel
- Complaints Panel
- Estate Walkabouts and Inspections
- Surveys and Customer Feedback - We recognise that there is still a lot of work to be done and with your help we can achieve more.
- Community and Social Projects
- Youth Projects
- EMHG Annual Resident’s Open Day
- Annual European Neighbours Day Event
There is lots we can do together to make things better for everyone, and we always make sure our activities are interesting, fun and informative and are open to developing ways to get involved to suit your needs and interests.
If you would like more information, on any of the above please contact: Alpa Patel (Neighbourhood Officer) on 0116 286 9518 or via e-mail alpa.patel@toh.org.uk