Performance information
Below are some of our key performance information figures for the period 2008/2009:
% rent arrears 2%
% rent loss due to voids 3%
% repairs completed on time (Emergency) 97%
% repairs completed on time (Urgent) 99%
% repairs completed on time (Routine) 99%
% tenants satisfied with the overall repairs and
maintenance services 97%
% tenants satisfied with landlord services 81%
% of homes failing the Decent Homes Standard 76%